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Learn more about our Covid-19 Protection Protocol

 

 

Castelli Hotel proudly opened its doors to the Summer 2020 on July 3rd and we are so happy to welcome our guests and create happy memories together!

Hygiene has always been fundamental to the Castelli team and we are now determined to assure all Covid-19 Protection measures are being taken, protecting our guests and our team!

We are dedicated to provide always better holidays (than last year) even this year, in these challenging moments, and offer our guests enhanced services, and the holiday they’ve dreamed of.

Our Covid-19 Protection Protocol focuses on enhanced safety procedures and uncompromising sanitation standards creating a safe “escape” home-from-home atmosphere, with peace of mind, close to the nature.

Certifications Won by Castelli Hotel in 2020:

  • Covid Shield by TUV Austria Hellas
  • Health First by the Greek Chamber of Hotels.

These are major accomplishments, certifying our actions taken aiming to:

  • Reducing the risk or minimizing the likelihood of exposure to Covid-19.
  • Support a high-level prevention against possible exposure (involuntary or voluntary) to the Covid-19.
  • Manage potential incidents of Covid-19 in an organized, direct, and armored way, based on published suggested guidelines and instructions of the competent national and international authorities.

Hereunder, we present to you indicatively our practices by department:

Our team members in all departments carefully follow the adequate cleaning, sanitation, and disinfection protocols. In the pre-opening phase, all our staff members attended regular sanitation training programs. All the members of our team receive and use personal protection equipment. Limited contact between team members ensures secure service.

Hand sanitizing in the entrance of the hotel and restaurants, close to the bars and corridors. Gloves and face-masks are also placed for all guests and staff to use.

Our team members wear personal protection equipment to ensure our guests’ safety feel, and also to actively protect themselves and our guests from possible exposure to the Covid-19.

High standards of food safety and hygiene according to HACCP certification.

Most measures affecting the guests are distancing, and hand sanitizing: we are implementing all Governments protocols in order to guarantee the well-being of our guests during your stay with us. Please see below examples:

  • We advise our guests to keep 2 meters distance from the person next in line while approaching any indoors help-desk such as the reception area, bar, restaurant buffet, pool bar. Labeling on the flooris available as a reminder.
  • Wehave arranged the space in our restaurant area, pool area and generally the common areas of the hotel to meet the new required distances. (e.g. 2m between the pool umbrellas).
  • Entering and leaving our restaurant foryour meals, our guests are asked to use the special hand sanitizers placed for that purpose at our restaurants’ entrance.

The buffet restaurant will be our main restaurant, while our restaurant staff will be serving our guests (as per the official Greek Health protocol). Inside the buffet area, is the place the guests will be asked to wear a facemask, while the staff members will be serving them. A facemask is not required to be used in other areas of the hotel. (Gloves and face-masks are also placed for all guests and staff to use.)

All our recreational activities will be conducted by keeping the appropriate distance and hygiene. (Always complimentary, offered by our experienced and trained instructor, always with a fresh feel, close to the nature).

Infrared thermometer is available at the front desk upon request for temperature check.

We encourage our visitors to get in touch with any member of our team for recommendations and remarks that will improve our operations.

Common use areas. We have established a time-schedule for cleaning and disinfection in all areas and we will have an even faster response to off-cycle cleaning issues.  Housekeeping will be offering extensive disinfection of communal areas, while guestrooms will be sanitized with our usual high standards and now, disinfected too, between every check – in. Guestrooms will be offered housekeeping service only when they are not present in the room, and as per their request.

According to the state protocol, Check- in time is officially 3pm (instead of 2pm that was before) and check-out time is 11 a.m. (instead of 12 pm (that was before). We shall certainly offer earlier check-in, if the room is available for our guests, and we shall be offering later (than 11am) check-out, according to our availability too.

Regarding the outside-the-hotel experience, the only place that travelers are requested at the moment to wear a facemask are the public means of transportation and inside the airports, airplanes, certain public service offices, super markets, medical institutes, health centers, hospitals, and such (Until further notice). On the beach, around the pool, on the road, the Greek Official protocol require distancing and not ask our guests to wear facemasks.

Lunch box is offered complimentary by us to our guests, on request.

Dining al-fresco is very pleasant at Castelli, close to the olive groves, the pool, and at our modern outdoor restaurant terrace.

The main swimming pool is available to our guests, and we also offer protective covers for the sunbeds, to enhance our guests’ safe feel. It is important that our guests respect the distancing measure affecting the main pool sunbeds and the usage of hands’ disinfection before using the pool shower.

Our luxurious Swim Up rooms are also fully functional and as popular as ever, being the best choice for your holidays!

All travelers need to fill-in the relative form in this link, 48 hours before travelling to  Greece https://travel.gov.gr/?fbclid=IwAR29wOdd2xBVMwZUYkxKimCejwwAIvBS25ftbnstNGAugDk5wO4BAyWj1MU#/

We hope this epigrammatic description is clear. (For any clarifications, please contact us at info@castellihotel.com)

Castelli Hotel’s Management is at your service.

We look forward to welcome you to our hotel and introduce you to our unique holiday experience!

 

 

 

Certificate Nr: 20000200003260
Certification Level: Principal